As a member of DNT, or as a user of our services, you give us access to information about you.
The Norwegian Trekking Association ("DNT") is a member organization registered in the Brønnøysund Register Centre with organization number: NO 979 469 241.
DNT is the data controller for the handling of personal data collected when you sign up for DNT and use our services. We comply with the current data protection regulations in our processing of your personal data.
The legal basis for the processing of personal data in DNT is your registration in DNT and acceptance of our membership terms, as well as your use of our services.
DNT is a federation of 53 independent member associations with affiliated local branches. This privacy policy applies to the processing of personal data in DNT's common systems. Some member associations and affiliated local branches may have their own systems or process personal data that is not described in this privacy policy.
1. What Personal Data Does DNT Process?
Membership in DNT
When you sign up for DNT, we request and process the following personal data in our member register:
Full name
Phone number and email address
Postal address
Date of birth and gender
Registration date and payment information
In addition, we store which member association you belong to, as well as which services are related to your membership.
In DNT, you have the opportunity to establish a family membership or household membership. By creating a family membership or by enrolling more people in your household, you will be designated as the account manager, and you will be asked to provide the names and contact details of the other members of your family or household. In a family or household membership, personal data is processed in the same way as a regular membership.
Children can also become members of DNT. For children under the age of 15, a guardian shall establish and administer the child's membership on the child's behalf until the child reaches the age of 15.
Creating a User Account ("DNT User")
In order to access your membership information on My Page or to be able to use some of our digital services, you must create a user account (called a "DNT user"). The user account is linked to your membership and your personal information that is registered in our member register.
You do not need to be a member of DNT to create a user account or to use any of our digital services. For non-members, we ask for your name and email address when you create an account. DNT does not use this information for anything other than the services you have registered for and to be able to communicate with you about these, unless you have given us consent to do otherwise.
When you create a user account, you must choose a password that you use for logging in later. This password is encrypted and cannot be read by others.
DNT App
As a logged-in user, you will have access to information about yourself, such as your full name, membership number, membership status, and member association. You can see the same information about your family members or household members.
When you use the cabin payment functionality in the DNT app, we automatically link shopping carts you create to you as a logged-in user. This information can be used to follow up on users who have unpaid shopping carts in the app.
We also store data about you if you pay for accommodation or provisions via the app. We do this in case there is a need for dialogue about the purchase between DNT and you as a customer (for example, if there is a need for a refund). In this regard, we store your full name and email address, as well as information about what you have purchased, including prices.
If you are going to pay for accommodation for more than yourself, you will be asked to enter the names and email addresses of the other guests as well. This data is only used for DNT to have an overview of who stays in our cabins.
Registration for Joint Trips, Courses, and Activities
When you sign up for joint trips, courses, or activities organized by DNT's local member associations, hiking teams, or groups through DNT's common registration system, we may request and process personal data such as name, email address, date of birth, membership number, as well as other information (allergies, special needs, contact information for relatives, etc.) that is necessary for the processing of your participation in the activity. If you sign up for other people besides yourself, you will also be asked to provide personal information for these individuals. The information is only used to manage and communicate with you about your participation in the activity, unless you have given us consent to do otherwise.
Booking Accommodation in Self-Service and Unserviced Cabins
When you book accommodation at DNT's self-service and unserviced cabins through DNT's common booking system, we ask for and process personal data such as name, email address, age, membership number, and nationality. If you book accommodation for more than yourself, you will also be asked to provide personal information for these people. The information is only used to handle and communicate with you about your order, unless you have given us consent to do otherwise.
Tour Leader Education
When you have completed a tour leader course in DNT, your tour leader status will be registered in a common, internal tour leader register in DNT linked to your membership information. We also register any instructor roles you have. Your registered tour leader status will be available to you on My Page. The information is only used to manage and communicate with you about your tour leader status in DNT.
Registration as a Volunteer in DNT
You can register as a volunteer in DNT. This is done by contacting the local association you want to contribute to. When registering, we ask for and process personal data such as name, address, phone number, and email, as well as where and how you want to contribute as a volunteer. The information is processed in our volunteer system, which is built on Microsoft Dynamics CRM.
In this system, we also store which volunteer assignments each volunteer has participated in and what roles they have had on the assignment. We will also ask that the volunteer register relevant skills and interests, so that we make sure that we staff the assignments with volunteers who have the right and necessary skills.
For some assignments, we require the volunteer to present a police certificate. In the system, we have separate fields where we register that the registered person has presented a police certificate and the date of presentation. The police certificate itself is not stored by DNT.
The information is only used to manage the association's volunteer work and to communicate with the volunteers in connection with participation in volunteer work and offers to participate in various assignments.
Use of Chat or Other Digital Contact and Feedback Forms When you contact DNT via chat on dnt.no or via other digital forms for contact and feedback, we will sometimes ask for your name and email address in order to provide you with better and faster processing of your inquiry. The information is only used to handle and communicate with you about your inquiry.
2. What Is the Personal Data Used For?
DNT uses the personal data primarily to manage and communicate with you about your membership in DNT, as well as to handle and communicate with you about the services you have registered for, as described above.
Furthermore, we collect and process information when you use our services in order to analyze market trends, improve our publications and services, and to prevent and detect abuse. With your consent, we will also use this information to personalize content and provide you with targeted information, offers, and advertising based on behavior and assumptions about preferences.
DNT can clean and compile your personal information with public registers and other databases in order to obtain the most correct member data, including address information.
We may use your personal information for the following purposes:
To create and manage your membership in DNT
To process inquiries and orders via our digital services
To be able to communicate with you in connection with your membership with us, or as a user of our services
To be able to send member information and inform about the organization's services and offers
To be able to contact you in connection with your registration, unregistration, and participation in our joint trips, courses, and activities, and possibly contact relatives if necessary
To be able to contact you in connection with your booking of our self-service and unserviced cabins
To analyze the data so that we, with your consent, can send you relevant offers and information
To send you surveys that give you the opportunity to influence offers and services
To test and improve the systems we use to provide services
To prevent misuse or abuse of our services
We will only keep your data for as long as it is necessary to fulfill the purpose of the processing, or for as long as we are required by law to keep it. After this, your personal data will be deleted or anonymized. Anonymized information cannot be traced back to you and will be used, among other things, for statistics and other purposes that can help us improve and further develop our services.
Marketing and Newsletters
As a member, DNT and DNT's local member associations can send you relevant member information, such as information about membership benefits, invitations to trips and activities, trip suggestions, as well as tips and advice on outdoor life. We will send member information until you have actively unsubscribed from DNT. You can opt out of receiving such information via My Page or via the opt-out links in the communications you receive.
We will not, without your consent, use your personal data to offer and send you targeted and customized marketing and information about our offer in our own channels (such as dnt.no, UT.no, and newsletters by email or SMS). The information may also be used to target our communications via our social media accounts. This information can be about relevant trips and activities in our member associations, current membership benefits, as well as promotional offers from DNT or our partners. You can change your settings for what you want to receive on My Page at any time. The legal basis for processing personal data as described in this section is your consent.
3. Cookies and Analytics Tools
DNT uses various analysis tools and stores cookies on dnt.no (with associated websites), UT.no, and our other digital services to measure traffic, to register what type of content and services our visitors are interested in, and to improve and simplify your use of our services.
Cookies are small text files that are stored in the browser of your computer or mobile device. We do not use cookies to store personal information, and your use of dnt.no and UT.no cannot be traced back to you personally. By visiting our websites and using our digital services, you consent to our use of cookies so that we can provide you with a better user experience. If you wish, you can set your browser so that it does not accept the use of cookies. Through your browser, you can also delete all stored cookies.
DNT uses Google Analytics to register and analyze anonymized statistics for visits to our websites. For each page you visit, information such as date and time, which page you came from, which page you went to, and which browser you are using is recorded. In addition, we use the following analytics tools and third-party solutions:
Facebook Analytics: To register and analyze usage statistics on DNT CheckUT
Cxence: To control the display of ads on dnt.no and UT.no
Hotjar (and similar heatmap tools): To test the user experience and analyze usage patterns on our websites
Facebook Conversion Tracking Pixel: To track and improve our Facebook marketing campaigns
We use Google Tag Manager to organize and manage these tools and third-party solutions on our websites.
4. Disclosure of Personal Data
We do not sell personal data for marketing purposes to other companies. We may only share your personal data in the following cases:
With third parties, when parts of the booking include services provided by a third party
With our business partners, when you have explicitly consented to it
With our third-party service providers who perform tasks or work on our behalf and under our instructions as data processors, for the purposes set out in this Privacy Policy
To protect and defend DNT (including enforcing applicable membership terms)
With public authorities or agencies when required by law, court decision, or an enforceable government order
5. Links to Third Parties
This Privacy Policy applies only to DNT's use, collection, and disclosure of personal information. Our websites and digital services may contain links to other websites that are not under our control. DNT is not responsible for the content of these websites and is not responsible for any processing of personal data on them. DNT provides these links solely to make it easier for our visitors to find more information on specific topics.
6. How Do We Protect Your Personal Data?
We have implemented technical and organizational measures to protect your information so that it is not lost, manipulated, or accessed by unauthorized persons. We are constantly adapting our security measures to technological developments.
Personal data and payment information that is registered or presented in our digital services is transmitted in an encrypted form. This means that the information passes through a secure connection and that your personal data cannot be read by external parties. For card purchases, we work with authorized payment processors who help us check directly with your bank that the card is valid for purchases.
The exchange of credit card information when paying online for membership, participation in trips and activities, or cabin accommodations is handled securely by our payment solution providers: Nets, DIBS, and Stripe.
Our payment processors process card information correctly in accordance with the international security standard PCI DSS, which is backed by card companies like VISA and MasterCard. This means that your card details are handled in a highly secure manner. When you shop with a card, we reserve the right to carry out a personal check.
7. Your Rights
You have the right to request information about the personal data we hold about you at any time. If the information is incorrect, incomplete, or irrelevant, you can request that the information be corrected or removed. Requests for access, correction, and deletion will be answered on an ongoing basis and no later than within 30 days.
We cannot remove your information if there are legal requirements for it to be stored, such as bookkeeping rules or other legitimate legal reasons for retaining the data.
You can at any time revoke your consent to us using your information for marketing purposes or change your contact information via My Page. You can also contact us either by sending a letter to:
Den Norske Turistforening Attn: Member Service Youngstorget 1, 0181 Oslo
DNT may revise this Privacy Policy when the processing of personal data changes or when revision is necessary due to changes in applicable legislation. When we make changes to this policy, we will update the revision date at the bottom of this page, and the revised Privacy Policy will be effective as of that date. We will make major changes clearly visible, but recommend that you read the privacy policy regularly when you visit our digital solutions.
9. Contact Information
Please contact us if you have any questions or comments about our privacy practices or this policy. You can reach us at:
Data Protection Officer Den Norske Turistforening Address: Youngstorget 1, 0181 Oslo
Phone: +47 40001868
Email: info@dnt.no
Register of Business Enterprises: Den Norske Turistforening Company Number: 979469241
Authorized Representative: Heidi Præsttun Grindstad Date of Acceptance: 05.01.2023
Document Updates:
Information about UT.no and SjekkUT has been moved to a separate statement on UT.no.
Information about Fjelltreffen has been removed because the service has been terminated and the data deleted.
If you feel something is unclear, you also have the right to contact the Norwegian Data Protection Authority (Datatilsynet).
